Customer Voice Specialist

Be the voice of Slido customers

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Slido, now part of Cisco, is the industry-leading audience interaction platform. It helps users to get the most out of meetings and events by crowdsourcing top questions and engaging participants with live polls and quizzes.

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We are looking for a Customer Voice Specialist to join our Customer Experience team whose mission is to ensure we deliver an unbeatable experience to our customers. You will capture feedback and trends which will impact the strategy and focus of other Slido teams. With the customer experience team, you will work towards building a sustainable customer voice program at scale.

You will be responsible for reviewing feedback from various sources, categorizing customer insights, and spreading the findings to the company. You will be encouraged to communicate with the customers and understand their needs.

In your role, you will work with Customer Success, Product, and Marketing teams supplying them with customer insights and helping them make the right decisions.

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Why join us

Monthly salary (gross): starting from 1300€- 1800€ (for Slovakia)*
* The salary will be adjusted based on the candidate’s seniority and location.