Customer Success Digital-first Projects Intern - CLOSED

As a Customer Success intern, you’ll have an opportunity to work on our internal projects that aim to improve our collaboration and processes aiming to keep our ‘human’ touch with customers at scale and help Slido thrive in large enterprises.

You’ll have a chance to learn about how different teams work and communicate, how we support our customers at a different stage of their user journey and ultimately use your creativity, problem solving skills and help us improve our operations. 

On top, you’ll have an opportunity to understand a bigger picture of what it means to support and care for thousands of customers at scale, dive into digital adoption activities and other aspects of our ‘digital-first’ Customer Success strategy. 

What you’ll be doing:

• You will work with our little Customer Operations team and multiple members from different teams since many of our projects are cross-functional. You may be placed within or become dedicated to one of our Customer Success teams.
• You’ll learn to work with our internal tools that we use for communication, collaboration and project management (Slack, Notion, Confluence, Miro…) and have a chance to suggest improvements to make sure we use them as efficiently as possible. 
• Among your day to day tasks, there could be things like: 
  • Support to project managers, helping them with task execution and coordination
  • Communication around new digital-first processes or changes related to projects
  • Research on digital adoption processes and ways to support customers at scale 
  • Research on how to improve internal operations and incorporating new ideas into our daily work
  • Reviewing or creating a system to review our internal materials, knowledge bases or external resources for customers – suggesting changes, simplifying them, making sure they are up to date
  • Research on various topics that our customers care about and that we try to incorporate into our ‘thought leadership’ activities (such as trust building, leadership, employee engagement…)
  • Sharing learnings with our internal teams

Your profile: 

• You have a curiosity about how things work 
• Passion for improving things
• You feel ownership over everything you ship; you care about the quality of your final outcome
• You take problems as opportunities 
• Design skills are a big advantage – you might find them useful in building internal resource pages, internal communications or even external materials
• You are excited about teamwork and project management

Why join us?  

• Slido is a team of 270+ people who are passionate about what we do and care about each other. 
• You have the opportunity to work on things that have a real impact and are being used by thousands of people around the world. 
• Be part of the team that is building an extraordinary product!
• We are a company that is strongly led by our values and believe in a culture of freedom and responsibility for our people, which is why we support a fully remote or hybrid work setup.

Compensation: 8 EUR/hour 

The successful candidate MUST be a student based in Slovakia or Czechia for the duration of the internship (July 2024-June 2025) and available to work 20 hours per week.

The deadline for accepting applications is March 29th, 2024.

Slido / Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.