Terms and Privacy

B2B Terms of Service

These Terms were last updated on March 14th, 2018

You can find the previous Terms of Service valid until March 13th, 2018 here


Legal Terms of Service

Your use of the Service is governed by the following terms of service (“Terms”). Please review the Terms carefully before using the Service. Do not use the Service if you do not accept the Terms. You can only accept these Terms if you are a business or acting on behalf of a business.

Interpretation

In these Terms, unless the context requires otherwise:

  • words importing the singular number include the plural number and vice versa;
  • words importing persons include firms, companies and corporations and vice versa;
  • the headings to the clauses, schedules and paragraphs of these Terms will not affect the interpretation;
  • any obligation on any party to do or not to do or omit to do anything is to include an obligation not to allow that thing to be done or omitted to be done.

Plain-English Terms of Service

Welcome to Slido! We’ve done our best to explain any legalese in simple words on this side. It is the language on the left that’s the legally binding stuff. Please review our terms, you must agree to them in order to use Slido.


1. Service

  • 1.1 sli.do s. r. o. , Heyrovskeho 10 , 841 03 Bratislava, Slovakia (European Union), Company ID: 47333421, VAT ID: SK2023838806, tel: +421 2 33 057 224 (“Slido”) offers a software as a service solution provided through a cloud based platform that enables real-time active engagement of participants at a meeting, training, workshop or event organised by an organiser (“Service”). The Service runs thanks to the “Underlying Systems” meaning the Slido software, IT solutions, systems and networks (including software and hardware) owned by Slido and Slido’s licensors and used to provide the Service, including any third party solutions, systems and networks and any software components Slido may make available, via app stores or other channels, as part of or related to, the Service (“Components”).
  • 1.2 The Service can be accessed through an electronic device with internet connection by going to slido.com or sli.do (“Website”) or the Slido mobile application (“Mobile App”).
  • 1.3 There are several types of plan offered under the Service, available at sli.do/pricing. Except for the Basic plan, a payment of a fee according to the fees and payment section of these Terms is required.
  • 1.4 After choosing their preferred plan an organiser will need to sign up using their name, surname, an individual email address and a password via the Website or the Mobile App and create an account in order to create a meeting, training, workshop or event via the Service and use the features of your chosen plan.
  • 1.5 The organization that an organiser represents in agreeing to the Terms is our customer (“Customer”). The organiser represents and warrants that the organiser:
    • is an authorized representative of the Customer and has full legal authority to bind the Customer to these Terms;
    • has read and understand these Terms; and
    • agrees on Customer’s behalf to these Terms in their entirety.
    • The organiser explicitly indicates and accepts that the Service is for professional use only and that this is a business transaction to which consumer rules do not apply.
  • 1.6 Customer cannot be a consumer and the Terms are governed by the Commercial Code.
  • 1.7 Subject to the limitations of the chosen plan, Customer may authorize any person to be an organizer or a participant. The Customer, the Customer’s organisers and the Customer’s participants are, collectively, users of the Service (“Users”).
  • 1.8 In order for a participant to start using the Service, the participant does not need to sign up. The use of the Service is free for participants.
  • 1.9 Subject to clause 11.4., Slido will use reasonable efforts to ensure the Service is available on a 24/7 basis. However, it is possible that on occasion the Service may be unavailable to permit maintenance or other development activity to take place, or in the event of Force Majeure. The Customer will be able to check the availability of the Service and timing of scheduled maintenance at status.slido.com.
  • 1.10 Slido may contact the Customer to send the Customer emails directly or indirectly relating to the Customer's use of the Service.

2. Beta Service

  • 2.1. Slido sometimes launches new or redesigned parts of the Service that need some time to be tested and improved before they are offered as the “real deal” ("Beta Service"). The BETA label is displayed on a such a new Service to show it is being tested - it may not work for everyone. Most BETA Services are free, but some may be paid.
  • 2.2. Use of the Beta Service is subject to these Terms and any additional terms that Slido may, in Slido’s sole discretion, specify from time to time.
  • 2.3. Use of the Beta Service is only permitted for the period designated by Slido. Slido may terminate the Customer’s right to use the Beta Service at any time and for any reason in Slido’s sole discretion, without any liability to the Customer. In case of the paid Beta Services, Customer will be refunded for any unused Service pro rata.
  • 2.4. Customer understands that any pre-release and Beta Service are still under development, may be inoperable or incomplete and are likely to contain more errors and bugs than generally available products.
  • 2.5. Slido makes no promises that any Beta Service will ever be made generally available.
  • 2.6. Except as otherwise provided in these Terms and the Security Standards, Slido is providing any Beta Service to Customer “as is.” Slido makes no warranties of any kind with respect to Beta Service, whether express, implied, statutory or otherwise. To the maximum extent permitted by applicable law, Slido disclaims all obligations or liabilities with respect to Beta Services, including but not limited to any support and maintenance, warranty, and indemnity obligations.

3. Customer Data

  • 3.1. Customer is and continues to be the owner of all data, content, communication information (including personal information), software or material owned, held, used or created by or on behalf of Customer, Customer’s organisers and participants that is created in, input into or transmitted directly or indirectly through the Service (“Customer Data”).
  • 3.2. Customer or Customer's organisers can decide whether to set their event as public or private. Public event Customer Data are public. Private event Customer Data are only shared with:
    • the Customer;
    • Customer’s organisers;
    • participants the Customer invites to the event; and
    • relevant Slido staff and third party service providers
  • 3.3. Customer (for itself and all of Customer’s organisers and participants) grants to Slido free of charge a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, disclose, perform, import and display Customer Data for the duration of the provision of the Services only:
    • as expressly permitted by Customer;
    • as reasonably necessary to provide, maintain and improve the Services;
    • as reasonably necessary to prevent or address Service, security or integrity, support or technical issues;
    • as reasonably necessary to enforce these Terms and policies;
    • as reasonably necessary to protect Slido, other customers, or the public from harm or illegal activities or to respond to an emergency which Slido believes in good faith requires Slido to disclose Customer Data to assist in preventing a death or serious bodily injury; and
    • as required by any applicable law, regulation, legal process or government request or as permitted by the Privacy Policy.
  • 3.4. Slido’s use of personal Customer Data shall be governed by these Terms and Slido’s Privacy Policy (“Privacy Policy”) and Data Processing Addendum ("DPA"). Please read the Privacy Policy, which is hereby incorporated into and made a part of these Terms by this reference as though fully set forth herein.
  • 3.5. Slido will take standard industry measures to back up all Customer Data stored using the Services.
  • 3.6. Protection of Customer Data is a top priority for Slido so Slido will maintain administrative, physical, and technical safeguards described in our Security Standards. Those safeguards will include measures for preventing unauthorized access, use, modification, deletion and disclosure of Customer Data by Slido personnel. Before sharing Customer Data with any of Slido third party service providers, Slido will ensure that the third party maintains, at a minimum, reasonable data practices for maintaining the confidentiality and security of Customer Data and preventing unauthorized access. Customer (not Slido) bears sole responsibility for adequate security, protection and backup of Customer Data when in Customer's or its representatives' or agents' possession or control or when Customer chooses to use unencrypted gateways to connect to the Services.
  • 3.7. Slido treats all Customer Data in accordance with the principles of confidentiality.

4. Customer obligations and warranties

  • 4.1. Customer shall ensure that the use of the Service by the Customer and each of Customer’s organizer and participant is in compliance with these Terms.
  • 4.2. Customer warrants that Customer has full power and authority to enter into and perform the Customer’s obligations under the Terms.

5. Authorised use

  • 5.1. Customer shall ensure that information provided to Slido as reasonably requested by Slido and relating to the provision of the Services shall be accurate, complete and up to date. Customer shall use commercially reasonable efforts to keep this information accurate, complete and up to date.
  • 5.2. Customer is responsible for all activity that occurs under the organiser’s account. Organiser’s access credentials shall be kept confidential and if the Customer or the Customer’s organiser knows or suspects that anyone other than the organiser knows the organiser’s access credentials, Customer shall promptly notify Slido. Customer shall ensure an organiser does not assist anyone else in accessing the organiser’s account on an unauthorized basis, including by sharing, publicly offering, selling, or offering to sell the organiser’s access credentials to third parties or otherwise in breach of these Terms; create more than one account to access the Service except as expressly permitted by Slido; or transfer the organiser’s account to any third party or otherwise commercially exploit the Service.
  • 5.3. Customer shall not and shall ensure the Customer’s organisers and participants do not use the Service in contravention of these Terms, the requirements of any applicable national, state, provincial and local laws, ordinances, regulations and codes, orders, requirements, directives, decrees, decisions, judgments, interpretive letters, guidance and other official releases of any regulator that are applicable to the Users, their affiliates, the Service or any other matters relating to the subject matter of these Terms.
  • 5.4. Customer shall not and shall ensure the Customer’s organisers and participants do not attempt to access or use the Service in a manner that may harm Slido or any third party or interfere with the functionality or operation of the Service or Underlying Systems, including, but not limited to:
    • attempting to undermine the security or integrity of the Service or the Underlying Systems;
    • attempting to probe, scan or test the vulnerability of the Underlying Systems or to breach security or authentication measures;
    • overloading, "flooding", "mailbombing", "crashing";
    • misusing the Service in any way which may impair the ability of any other user to use the Service etc.
  • 5.5. Customer shall not and shall ensure the Customer’s organisers do not use the Service to collect from the participants any of the following information:
    • social security number;
    • driver’s license number;
    • State identification card number or passport number;
    • financial account number;
    • credit, debit or other payment card number;
    • security code or password;
    • medical information; or
    • health insurance information.
  • 5.6. Customer shall ensure the Customer’s Data:
    • does not contravene any of these Terms, the requirements of any applicable national, state, provincial and local laws, ordinances, regulations and codes, orders, requirements, directives, decrees, decisions, judgments, interpretive letters, guidance and other official releases of any regulator that are applicable to the parties, their affiliates, the Service or any other matters relating to the subject matter of these Terms;
      especially but not limited to, requirements relating to intellectual property rights, privacy, publicity, prohibition of impersonation, libel, discrimination;
    • does not contain advertising or a solicitation;
    • is not otherwise objectionable (i.e. abusive, threatening, sexually-explicit, inciting violence, spamming, offensive, etc.).
  • 5.7. Customer shall notify Slido without undue delay if Customer or Customer's organiser becomes aware or receives any notification of an accusation of any infringement connected to the Service.

6. Intellectual property

  • 6.1. Customer agrees and acknowledges that the title to all intellectual property rights in Slido, the Service, the Underlying Systems, including but not limited to all of the contents, such as text, images, audio, and the HTML used to generate the pages, is and remains the property of Slido and Slido’s licensors. Except as expressly set forth in these Terms, no User acquires any rights, licences or goodwill in any of Slido’s intellectual property rights. Customer shall not and shall ensure Customer’s organisers and participants do not:
    • alter, enhance, or make derivative works of Slido, the Service, or any of the Underlying Systems;
    • reverse engineer, reverse assemble or decompile, or otherwise attempt to derive source code from, the Service or any of the Underlying Systems;
    • sell, transfer, publish, disclose, display or otherwise make available anything protected by intellectual property rights of Slido and any related products including any modifications, enhancements, derivatives, and other software and materials provided hereunder by Slido or copies thereof to others in violation of these Terms;
    • display or use the Slido name or logo in any manner without Slido's prior written permission.

7. Feedback

  • 7.1. If a User provides Slido with ideas, comments or suggestions relating to the Service or the Underlying Systems (“Feedback”), all intellectual property rights in that Feedback, and anything created as a result of that Feedback (including new material, enhancements, modifications or derivative works), are owned solely by Slido.

8. Publicity

  • 8.1. Unless Customer requests Slido not to (via an email to support@slido.com), Customer agrees to grant Slido the right to use and display Customer's name, logo and Feedback on the Website and in other marketing and promotional materials solely in connection with our respective activities under these Terms.

9. Consequences of breach of clauses 4 and/ or 5 and/ or 6

  • 9.1. Slido reserves the right, in its sole discretion, but with regard to principles of reasonableness, to decide whether a User’s use of the Service violates any of the obligations contained in clauses 4 and/ or 5 and/ or 6.
  • 9.2. An infringement or breach of any of the obligations by a User contained in Clauses 4 and/ or 5 and/ or 6 is considered a breach of the Terms and Slido shall be entitled to edit (without compromising the integrity of) or remove that User’s Data and/ or unilaterally terminate that User’s access to the Service with immediate effect and/ or cancel that User’s accounts, as reasonably appropriate without any obligation on Slido to refund the Customer.
  • 9.3. Customer shall be liable for any losses or damages resulting from any infringement or breach of Clauses 4 and/ or 5 and/ or 6 by the Customer and/ or the Customer’s organisers and participants. Customer agrees to indemnify, hold harmless and defend Slido and its officers, directors, employees and agents from any claims, damages, losses, liabilities, and all costs and expenses of defence, including but not limited to, attorneys' fees, resulting directly or indirectly from any claim by a third party that arises in connection with Customer’s and/or the Customer’s organisers’ and participants’ use of the Service in contravention of these Terms.
  • 9.4. The Parties acknowledge that monetary damages may not be a sufficient remedy for the infringement or breach of Clauses 4 and/ or 5 and/ or 6 and that Slido shall be entitled, without waiving any other rights or remedies, to seek such injunctive or equitable relief as may be deemed proper by a court of competent jurisdiction, without the necessity for posting any bond or undertaking or proving injury as a condition for relief.

10. Slido’s obligations and warranties

  • 10.1. Upon Customer’s payment of the fees according to the fees and payment section of the Terms Slido will grant Customer a limited, revocable, non-transferable, non-exclusive non-sublicensable licence to access and use the Service and the object code version of any Components according to these Terms. Customer may allocate or distribute the rights granted under this clause to Customer’s organisers and participants, subject to the limitations of their chosen plan.
  • 10.2. Slido shall provide the Service in accordance with these Terms and all applicable laws, in particular but not limited to laws on data protection, tax, anti-bribery, anti-corruption and anti-money laundering.
  • 10.3. Slido warrants that it has the right and necessary title to provide the Service.
  • 10.4. Slido warrants that it has full power and authority to enter into and perform its obligations under these Terms.

11. Disclaimers and limitations of liability

  • 11.1. Due to the nature of the Service, except as provided in these Terms and the Security Standards, the Service is provided on an 'as is' and 'as available' basis.
  • 11.2. Slido does not guarantee the accuracy, truthfulness, completeness, or usefulness of any data.
  • 11.3. Slido acts as a “passive conduit” of communications between organisers and participants and does not have the obligation to pre-screen any Customer Data. Any opinions, advice, statements, service, offers, or other information contained in Customer Data are those of the respective author(s) or distributor(s) and not of Slido.
  • 11.4. Slido will use commercially reasonable efforts to make the Services secure, free of viruses or other harmful code, uninterrupted and error free, however, Users acknowledge that Slido provides no warranty as to this.
  • 11.5. Slido makes no representation concerning the quality of the Service and does not promise that the Service will interoperate perfectly with every operating system, browser or electronic device. Every user is different, and Slido does not guarantee that the Service will meet Users' needs or requirements or the needs or requirements of any other person or the needs or requirements set forth in any documentation.
  • 11.6. Slido is not responsible for malfunctioning or inapplicability of the Service provided pursuant to these Terms due to improper use or a combination of the impact of technical equipment, software or malicious programs.
  • 11.7. Internet connection sufficient to the number of participants is vital for the smooth and seamless running of the Service - without an appropriate internet connection Users may not be able to extract full benefits of the Service. Customer is responsible for the internet connection and equipment necessary to access and use the Service. Slido cannot be held responsible for malfunctioning caused by inadequate internet connection or equipment.
  • 11.8. The Service interoperates with a range of third party service features. Slido does not make any warranty or representation on the availability or quality of these features, and excludes all liability in connection with these features that arises due to no fault of Slido.
  • 11.9. Without limiting the previous sentence, if a third party feature provider ceases to provide that feature or ceases to make that feature available on reasonable terms, Slido may cease to make available that feature to Users. To avoid doubt, if Slido exercises its right to cease the availability of a third party feature, Users are not entitled to any refund, discount or other compensation from Slido.
  • 11.10. Except for the obligations and warranties set out in these Terms, Slido excludes and Users waive all other representations, conditions, terms, guarantees and warranties, express, implied or collateral, arising by operation of law or otherwise, including but not limited to implied warranties, terms or conditions of satisfactory quality or fitness for a particular purpose or conformance to description or sample, except to the extent such representations, conditions, terms, guarantees or warranties may not be excluded by law. To the extent that they cannot be excluded, the liability of Slido for any breach is limited, at Slido’s discretion, to:
    a) supplying the Service again; and/or
    b) paying the costs of having the Service supplied again.
  • 11.11. The maximum aggregate liability of Slido under or in connection with the Terms or relating to the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, must not exceed an amount equal to the Fees paid by the Customer under the Terms in the previous year. The cap in this clause includes the cap set out in clause 11.10.
  • 11.12. Slido shall not be liable to Customer for any indirect, incidental, special, consequential, exemplary or punitive damages, including but not limited to damages for lost profits, contracts, revenues, savings, income, business, use, data (including Customer Data), and/or goodwill arising out of or in connection with these Terms, however caused (including through negligence) and regardless of whether Customer has been informed of the possibility or likelihood of such damages arising.
  • 11.13. Nothing in these Terms limits or excludes any liability of Slido for death or personal injury caused by its negligence, for fraud or for any other liability that cannot be lawfully excluded or limited under applicable law.
  • 11.14. Users acknowledge that the Service may link to third party websites or feeds that are connected or relevant to the Service. Any link from the Service does not imply any Slido endorsement, approval or recommendation of, or responsibility for, those websites or feeds or their content or operators. To the maximum extent permitted by law, Slido excludes all responsibility or liability for those websites or feeds.
  • 11.15. Slido expressly disclaims any liability or claims that may arise between Users of the Service, including, but not limited to, disputes between Customer, organisers and participants. Users are solely responsible for their interactions and any disputes that arise from interactions with any of the foregoing. Customer hereby releases Slido and Slido's subsidiaries officers, directors, agents, investors and employees) from any and all claims, demands, or damages (actual or consequential) of every kind, known and unknown arising out of or in any way related with such disputes.

12. Fees and payment

  • 12.1. Customer agrees to pay the applicable fee for the Customer's chosen plan as provided in Slido pricing available at slido.com/pricing or, if a different fee is agreed between Slido and the Customer, the Customer agrees to pay the agreed fee (the "Fee").
  • 12.2. Slido reserves the right to update Slido pricing at slido.com/pricing at any time in its sole discretion.
  • 12.3. The following ways of purchasing the Service are available:
    • Online via payment by card or PayPal.
    • By contacting Slido and sending Slido all the information and contact details statutorily required for billing purposes (e.g. plan, trade name, registered office, ID No., VAT No., etc.). Slido will then send the Customer an invoice that can be paid by card, PayPal or via bank transfer. The Customer agrees to pay the Fee before the due date stipulated on the invoice (15 calendar days).
  • 12.4. Slido does not accept cheques.
  • 12.5. In any event, the Customer agrees to pay the Fee, where applicable, before the Customer and/ or the Customer’s organisers and participants start using the Service.
  • 12.6. Slido may charge interest on overdue amounts or suspend the provision of the Services until all overdue amounts due are fully paid. Interest will be calculated from the due date to the date of payment (both inclusive) at a rate of 8% per annum (prorated on a daily basis), or the highest rate allowed by law, whichever is less.
  • 12.7. The invoices are sent to the Customer solely by e-mail in a non-editable PDF file and considered delivered if not automatically rejected or refused by server.
  • 12.8. Slido uses PayPal and Braintree, a division of PayPal, Inc. (“Braintree”) for payment processing services. By using PayPal Customer, or Customer’s organiser on Customer’s behalf agrees to PayPal Terms of service and by using Braintree payment processing services Customer, or Customer’s organiser on Customer’s behalf agrees to the Braintree Terms of service.
  • 12.9. Slido does not store any payment card information.

Miscellaneous

13. Term, changes and termination

  • 13.1. The period of these Terms will commence on the date when Customer or Customer’s organiser accepts the Terms on our Website or Mobile App (“Effective Date”).
  • 13.2. As our business evolves, we may change these Terms. If we make a material change to the Terms, we will provide Customer with reasonable notice prior to the change taking effect either by emailing the email addresses associated with Customer accounts or by messaging Customer through the Services. Customer can review the most current version of the Terms at any time by visiting this page. Any material revisions to these Terms will become effective on the date set forth in our notice, and all other changes will become effective on the date we publish the change. If Customer or Customer’s organinser and participants use the Services after the effective date of any changes, that use will constitute Customer’s acceptance of the revised terms and conditions. If the Customer does not agree to the changes, the Customer may terminate the relationship immediately by deleting their account.
  • 13.3. The free Service continues until terminated, while the paid Service has a term according to the purchased plan that may expire or be terminated. The Terms remain effective until the Service under the Terms has expired or been terminated.
  • 13.4. Slido may terminate the Service immediately in the following circumstances:
    • Customer breaches a material provision of these Terms;
    • Customer fails to pay undisputed amounts due;
    • Customer does not remedy any remediable breach of a material provision of these Terms within 14 days' of receiving a written notice from Slido specifying the breach and requiring its remedy;
    • Any regulatory decision or governmental order requiring Slido to suspend Service(s) or which is reasonably likely to result in the loss of Slido's operating authority; or
    • In an event of bankruptcy or other cause preventing Slido from providing the Service.
  • 13.5. Customer may terminate the free Service immediately without cause by deleting their account.
  • 13.6. Either Party may terminate the relationship without cause in writing with a one-month notice period (the notice period commences on the first calendar day of the month following the calendar month in which the notice of termination was delivered to the other Party).

14. Notices

  • 14.1. Notices to Slido shall be sent by email to legal@slido.com, or to an address that Slido has specified for the purposes of this section. Unless Customer provides a separate address for notices, Customer hereby agrees that the email address Customer’s organiser provides to Slido may be used for the purposes of sending notices to Customer or Customer’s organiser.
  • 14.2. Notices under this section shall be effective upon delivery if not automatically rejected or refused by a server.

15. Entire agreement and severance

  • 15.1. The Terms and an invoice, where an invoice is issued, shall constitute the entire agreement between Slido and Customer with respect to the subject matter hereof and supersede all prior or contemporaneous oral and written agreements, proposals, negotiations, representations, commitments and other communications between Slido and the Customer, including but not limited to any fixed terms and conditions on any purchase orders or vendor registration forms. All prior negotiations between Slido and the Customer regarding the subject matter described herein have been merged into the Terms and there are no understandings, representations, or terms, oral or written, express or implied, regarding the subject matter described herein other than those set forth herein.
  • 15.2. If any provision of these Terms is or becomes prohibited by law or is judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms, and shall not in any way affect any other circumstances of or the validity or enforcement of the remainder of these Terms.

16. Assignment

  • 16.1. Neither Slido nor the Customer may assign the Terms or any rights or obligations mentioned herein without the prior written consent of the other party, such consent not to be unreasonably withheld or delayed. However, either Slido or the Customer may assign these Terms without the consent of the other party provided such assignment fulfils the following criteria:
    • it is to a parent, successor in interest or an Affiliate (meaning any entity with respect to which the party owns or controls, directly or indirectly, greater than fifty percent (>50%) of the outstanding voting securities, but only so long as the entity meets such requirements);
    • the assigning party provides written notice of such assignment to the other party; and
    • the party assuming obligations hereunder agrees to do so in writing and has adequate resources to meet its obligations hereunder.
  • 16.2. Any attempted assignment not in accordance with this clause shall be null and void.
  • 16.3. These Terms and any amendment hereto shall be binding on Slido, the Customer, their successors, assigns or other transferees for the benefit of the other party and its Affiliates and their successors and assigns.

17. Third party rights

  • 17.1. Except as expressly provided otherwise, Slido or the Customer do not intend any term of these Terms to be enforceable by any third parties. Slido and the Customer do not require the consent of any third party to terminate, rescind or to agree any variation, waiver or settlement in relation to it.

18. No waiver

  • 18.1. Unless a Slido or the Customer expressly waives its rights in writing no delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of these Terms shall either be or be deemed to be a waiver or in any way prejudice any right of that party under these Terms. No right, power or remedy conferred upon or reserved for either party is exclusive of any other right, power or remedy available to that party.

19. Force majeure

  • 19.1. Neither Slido nor the Customer shall have any liability under or be deemed to be in breach of these Terms for any delays or failures in performance of these Terms which result from circumstances beyond the reasonable control of that party.

20. Relationship between the Parties

  • 20.1. These Terms shall not constitute or imply any partnership, joint venture, agency, fiduciary or other relationship between Slido and the Customer other than the contractual relationship expressly provided for in these Terms.

21. Survivability

  • 21.1. All sections of these Terms relating to User obligations, confidentiality, intellectual property, disclaimers, limitation of liability, dispute resolution, and compliance with laws shall survive expiration or termination of the Service provision.

22. Dispute resolution, jurisdiction and governing law

  • 22.1. Where there is a dispute the aggrieved party shall notify the other party in writing of the nature of the dispute with as much detail as possible about the deficient performance of the other party. The parties will attempt in good faith to resolve any dispute or claim arising out of or in relation to these Terms through negotiations between a director of each of the parties with authority to settle the relevant dispute.
  • 22.2. If the dispute cannot be settled amicably within 60 days from the date on which either party has served written notice on the other of the dispute then the remaining provisions of this Clause 22 shall apply.
  • 22.3. The parties shall irrevocably submit to the exclusive jurisdiction of the Slovak courts for the purposes of hearing and determining any dispute arising out of there Terms, if the parties cannot resolve such dispute by the procedure set out above.
  • 22.4. These Terms and all matters arising from it and any dispute resolutions referred to above shall be governed by and construed in accordance with Slovak law notwithstanding the conflict of law provisions and other mandatory legal provisions. However, the parties agree that neither the Terms nor any instructions or communications from Slido have to be in the Slovak language and that the last two versions of the Terms shall be available via the Website at sli.do/terms. If the Customer requires an earlier version of the Terms, Slido shall make these available to the Customer upon written request.
  • 22.5. Clauses 22.1. and 22.2. does not affect either party’s right to seek urgent interlocutory and/or injunctive relief.

Privacy Policy

This Privacy Policy is effective as of March 14th, 2018.

You can find previous Privacy Policy valid until March 13th, 2018 here


sli.do s.r.o. (“Slido”) provides the Privacy Policy to inform users about policies and processes regarding the collection, use and disclosure of personally identifiable information (“personal information”) received from users of Slido on www.sli.do and other domains run by Slido (“Sites”).

First things first

Simply said, we do not sell, trade or otherwise transfer your personal information to third parties in any manner that could be harmful, dangerous or violating your privacy. We are here to provide you with the interaction platform and if we are making you uncomfortable about your privacy, it is a feedback we want to hear from you. Please don’t hesitate to reach out to us at security@slido.com.

Information we collect

We collect and process information from you when you create an event, interact with an event or register on our Sites. You may be asked to enter details about you, but you always have an option to change your mind when you wish to anonymize yourself or even completely delete information about you from our service.

We collect information in the following ways:

  • Information you give us. For example, if you are an event organizer, our services require you to sign up for a Slido account. When you do, we’ll ask for personal information, like your name or email address. Or consider this, if you are an event participant, you may want to ask a question with your name - those are the moments when submitting your name is essential to provide you with required functionality, that’s why we ask for that.
  • Information we get from your use of our services. We collect information about the services that you use and how you use them, like when you enter an event or view and interact with our ads and content.

    This information includes:

    • Device Information. We collect device-specific information, such as your hardware model, operating system version, unique device identifiers. Slido may associate your device identifiers with your Slido account.
    • Log Information. When you use our services or view the content provided by Slido, we automatically collect and store certain information in server logs. This includes:
      • details of how you used our service, such as your search queries.
      • details about your connection, such as IP address, date, time, edge-location, ssl-protocol, ssl-cipher or time-taken to serve you requested site.
      • device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
      • cookies that may uniquely identify your browser or your Slido account.
    • Location Information. When you use the Slido services, we may collect and process information about your actual location. Currently, we only use IP address as the source information to approximately determine your current location.
    • Unique Application Numbers. Certain Slido products (e.g. Slido Switcher) may include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Slido when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
    • Local Storage. We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
    • Cookies and similar technologies. We and our partners use various technologies to collect and store information when you use the Slido services, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services offered by our partners and third parties, such as advertising services or user behaviour analytics services. We may offer you services provided by our partners as a part of our Sites, in such case information about you is collected via a third party cookie.

Information we obtain about you from our partners may be associated with your Slido account. When such information is associated with your Slido account, we treat it as personal information.

For more information about how you can access, manage or delete information that is associated with your Slido account, visit the “Transparency and choice” section of this Privacy Policy.

Why do we need your information and how we use it

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect our Sites and our users. We also use this information to offer you tailored content – like proper instructions how to get the most out of Slido services.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Slido processes personal information on servers of our infrastructure provider in Ireland and we use help of a few other specialized third party service providers as well. Therefore, we may process your personal information on a server located outside the country where you live.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example:

  • Wherever it is optional to collect additional information about you, we transparently inform you about what information we need, why we ask for it and we require your consent to process such information. When you change your mind, there is always a convenient way how to let us know.
  • You can always set your own Cookie preferences and therefore decide whether you agree to be on our radar when it comes to ads or behaviour analytics or not.
  • If you have a Slido account you can change information about you or completely permanently delete your account if you wish to be “forgotten”.
  • If you don’t have a Slido account, but you were interacting with any event via Slido, you can anonymize your activity and wipeout any personal information related with such interaction.
  • If you use Slido Switcher you are very welcome to decide whether we can use diagnostics data from your installation to make Switcher even better.

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems - such information is completely removed according to our backup retention policy after 28 days.

Information we share

We do not share personal information with companies, organizations and individuals outside of Slido unless one of the following circumstances applies:

  • With your consent. We will share personal information with companies, organizations or individuals outside of Slido when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
  • For external processing. We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
  • For legal reasons. We will share personal information with companies, organizations or individuals outside of Slido if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
    • meet any applicable law, regulation, legal process or enforceable governmental request;
    • enforce applicable Terms of Service, including investigation of potential violations;
    • detect, prevent, or otherwise address fraud, security or technical issues;
    • protect against harm to the rights, property or safety of Slido, our users or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If Slido is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information security

We work hard to protect Slido and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt our services using SSL, in transit and at rest as well.
  • We offer you advanced SSO features when you access our services for both organizers and attendees, such as, Google SSO or SAML based SSO.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to those of Slido staff, and third parties who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

For more information about security at Slido, we highly recommend checking out our Security Standards which we strictly follow.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. If you feel like we’re falling short, please send us a complaint in writing. We value your feedback so we may contact you to ask for more information or to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

In case you are curious how we have approached the EU General Data Protection Regulation, please see GDPR Commitment section of this page.

Changes

Slido may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the services after those changes are in effect, you agree to the revised policy.

Minors

Slido is committed to protecting the privacy of young children, and therefore does not knowingly collect or maintain personal information on the Sites or the service from persons under 16 years of age, except in compliance with children's online privacy protection law. Accordingly, children under the age of 16 may only use the service with the permission and supervision of their parents. Additionally, teachers and schools seeking to use the service in the classroom with children under 16 years of age are required to obtain express consent of such children's parents in compliance with the applicable law, prior to permitting such children to access or use the service.

Other privacy policies

At our discretion, we may occasionally include or offer third party products or services on our Sites. As these have separate and independent privacy policies, we have no responsibility and liability for the content and activities of these linked sites. However, we do our best to protect the integrity of our Sites and welcome any feedback about these sites and services.

Your consent

By using our site, you consent to our Site Privacy Policy and the way how and for what purpose we process your personal information.


Third Party Service Providers

Last updated March 14th, 2018.


sli.do s.r.o. (“Slido”) may engage and use a selected set of third parties to process certain Customer Data in connection with the Service (each, a “Subprocessor”). This page provides all information about the entity, location of processing and role of each Subprocessor.

Prior to engaging any Subprocessor, Slido carries out due diligence to evaluate the Subprocessor, focusing on privacy, security and other practices affecting the processing of Customer Data. Slido has written agreements in place with all such Subprocessors ensuring protection of Customer Data. Slido is responsible for its Subprocessors.

Third Party Service Providers

Why do we need them? As we would like to focus on our mission, we decided not to run our own infrastructure or develop all the features that we need ourselves. But Slido needs a home, so we have agreed to work with the following companies and incorporated their services as an underlying, integral part of our solution.

Subprocessor Purpose Data Country of Processing
Amazon Web Services, Inc. Infrastructure as a service All customer data (content, contact, purchase, technical) Ireland
Google, Inc. Emails and virtual workplace Contact data, purchase data USA, Chile, Ireland, Netherlands, Finland, Belgium, Taiwan, Singapore
Slack Technologies, Inc. Internal communications Contact data, purchase data AWS Data Centers (geographically distributed data centers worldwide)
Superfaktura.sk, s.r.o. Accounting Contact data, purchase data Slovakia, UK
PayPal, Inc. Payments Contact data, purchase data, payment data USA
Quality Unit, LLC Ticketing Contact data, purchase data USA
Elastic, Inc. Sales CRM Contact data, purchase data USA
Exponea, s.r.o. User behaviour analytics Contact data, purchase data Germany
Zoom Video Communication, Inc. Virtual meetings Contact data USA, Brazil, Argentina, UK, Germany, Singapore, Australia
The Rocket Science Group, LLC Email delivery service Contact data USA
Twilio, Inc. Calls Voice USA, Brazil, Argentina, UK, Germany

Slido Affiliates

Slido may also engage one or more of the following Affiliates as Subprocessors to deliver some of the Services provided to a Customer:

  • Slido LLC, United States of America
  • Slido UK Limited, United Kingdom
  • Slido (Ireland) Limited, Ireland

How do we update this information?

From time to time the Subprocessors we engage may also change. We may engage new processor, or change one of the old ones. We will provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement or by applicable law, along with posting such changes here.


Slido GDPR Commitment

Last updated March 14th, 2018.


Our Commitment

We’re committed to partnering with all Users enjoying Slido to help them understand and prepare for the General Data Protection Regulation (“GDPR”). The GDPR is the most comprehensive EU data privacy law in decades, and will come into effect on May 25, 2018.

As well as strengthening and unifying user data privacy across the EU, it also puts new or additional obligations upon anyone that handles EU citizens’ personal data, regardless of where they are located.

On this page, we’ll explain our approach to achieving GDPR-compliance, both for ourselves and for our Customers.

Slido Way and Adoption

The GDPR’s updated requirements are significant and our team is working hard to bring Slido’s service offerings and contractual commitments in line so Customers can prepare themselves before May 25, 2018. Measures to achieve this include:

  • Changes in our product itself. We are changing our user interfaces and service offerings in order to give all users (both event organizers and participants) more visibility, transparency and control over the data they submit to / via Slido.
  • Investments under the hood. We are working on improvements to our infrastructure, to fulfil all the requirements and obligations connected to continuous security monitoring, data breaches and security incident management.
  • Legal matters. Any Customer willing to enter into a Data Processing Addendum (“DPA”) with Slido is welcome to use our template. Please reach out to us to learn more about next steps.
  • Policies. We have already updated our Privacy Policy and Security Standards. This is not the end of the story, we are working on our internal policies and practices to ensure that we are aligned with the GDPR requirements.

We’ll also continue to monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and will adjust our plans accordingly if it changes.

Stay Updated

Fulfilling our privacy and data security commitments is important to us. So we’re happy to help you prepare for all the changes the GDPR brings. This page will be revised to reflect GDPR-related information as it becomes available. If you have any questions about how Slido can help you with compliance, we hope you’ll reach out to us at legal@slido.com.