Customer Voice Specialist Intern - CLOSED

We are on a mission to deliver an unbeatable experience to our customers which is why we care so much about our customer feedback. We believe that by listening to customers and putting them at the center of what we do, we are able to focus on the right things and create a great product that our customers love using.

We are looking for a Customer Voice Specialist intern to strengthen our small Customer Experience team. You will capture feedback and trends at scale which will contribute to the strategy and focus of other Slido teams. You will learn how we review feedback from various channels, categorize customer insights, create dashboards and reports, and present the findings to the company in creative ways to make a difference.

You will work closely with Customer Success, Product, User Research, Design, and Marketing teams, supporting them with customer insights and helping them to make the right decisions.

What you’ll be doing:

Months 1-2

• Spend time on Customer Care shifts and support our customers via chat or email. This will help you learn about the product and see what are the biggest customers’ pains and needs

Months 3-12

• Review and respond to customer feedback daily in a written form
• Analyze customer feedback and categorize it for further analysis
• Learn how to create dashboards, regular or ad hoc analyses, and reports for other teams
• Share the findings with the company in presentation or video format
• Collaborate with Success, Product, User Research, Design, and Marketing teams
• Communicate with the customers once their feedback is implemented
• Contribute to improving and scaling our Customer Voice Program
• Learn about other teams in Slido and get a chance to join our Slido rotation program to experience how they work

What you will gain:

• Experience of the world-class customer voice program in the Saas world
• Opportunity to communicate with customers and assist them
• Opportunity to improve your analytical and presentation skills
• Opportunity to learn the basics of SQL and reporting
• Opportunity to work and learn how to use many internal tools like LAdesk (ticketing tool), Superset (Business intelligence tool), Exponea (marketing cloud tool), Miro (whiteboarding tool), Notion (collaboration & wiki tool), Slack (internal communication tool), Vidcast (video podcasting platform) and more

Your profile:

• Empathy: You empathize with customers and understand their core problems and what goals they are trying to achieve.
• Analytical: You enjoy analyzing qualitative and quantitative data.
• Critical thinker: You challenge the status quo and always question if the current experience is the best for our customers and how it can be improved
• Strong communicator: You have great communication skills, both written and spoken, and you present your thoughts to others in a simply clever way.
• Simplistic attitude: You strive for simple yet wonderful customer experiences and are able to ideate solutions to make life easier for our customers.
• Learner: You are always learning and trying to improve
• Experienced: You have some experience interacting with customers in some way.
• Tools: Any experience with business intelligence tools is a plus but excel will do it too 🙂

Why join us?  

• Slido is a team of 270+ people who are passionate about what we do and care about each other. 
• You have the opportunity to work on things that have a real impact and are being used by thousands of people around the world. 
• Be part of the team that is building an extraordinary product!
• We are a company that is strongly led by our values and believe in a culture of freedom and responsibility for our people, which is why we support a fully remote or hybrid work setup.

Compensation: 8 EUR/hour 

The successful candidate MUST be a student based in Slovakia or Czechia for the duration of the internship (July 2024-June 2025) and available to work 20 hours per week.

The deadline for accepting applications is March 29th, 2024.

Slido / Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.